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Banner Systems Upgrade – 4/24 @7pm to 4/29 @8am

April 23rd, 2014 by riri

4/23/14  6:10pm – Update RR

The University is upgrading its administrative Banner systems. As part of this effort, all Banner systems will be off-line for the upgrade beginning Thursday, April 24 at 7:00 PM through Tuesday, April 29 at 8:00 AM.

The upgrade will have benefits of enhanced functionality across most administrative modules. Additional communication from various offices will be forthcoming for Banner users and other people affected by this outage.

If you have any questions, or need guidance, please contact helpdesk@yu.edu for additional information. Thank you very much for your understanding during this period.

Sincerely,

ITS Helpdesk

Exchange Maintenance – 4/8/13 – 8:00pm to 10:00pm

April 8th, 2014 by rawlings

4/9/14 – 8:33am – Update DR

 The maintenance was successfully completed.

 

Sincerely,

 ITS Helpdesk

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To All:

In order to build a more stable and robust Email (Outlook/Exchange) System, we need to perform a number of maintenance activities on the underlying Hardware and Software Environment over the coming weeks.

One of the maintenance activities will be completed this coming Tuesday, April 8th between 8:00pm and 10:00pm. We are not anticipating an outage of longer than 15 – 30 minutes, but you may find that you receive a pop-up message asking you to log out and then back in to send and receive your mail. During this time access to email via OWA may be intermittent.

After this maintenance is completed, individuals who have an Einstein email address with the domain @einstein.yu.edu and use an active sync device such as (Iphone, Ipad, Android device,…) should check the device configuration and verify that the Exchange Server entry is set to owa.einstein.yu.edu. If you are unsure of how to check this, please contact the Helpdesk.

To minimize disruptions to you we recommend logging out of Outlook/Exchange and/or OWA at the end of the business tomorrow Tuesday April 8th and shutting down your PC if you do not access it remotely. In actuality, powering off your desktop is also a good energy conservation measure.

Your support is appreciated during this time. Should you experience any issues, please contact the Help Desk at #6123 at YU or 212-960-5294 if calling from other locations. You may also reach the help desk at Helpdesk@yu.edu.

Sincerely,

ITS Help Desk

Wireless Network Service Upgrade – 4/14/14 @3am – Resolved

April 7th, 2014 by riri

4/14/2014 10:34 AM – Update JC

The Upgrade of the YU-Wireless/Guest systems has completed successfully.  YU-wireless/Guest services have been restored and are operational.  The Ed Center SSID has been restored to its original password and is operational.  TNS is monitoring the systems but does not expect any issues.

There is one AP that we are aware that has not come back up.  It is located at Cardozo in room 1108.  ITS will be replacing this AP as soon as we can.  This means there may be degraded wireless service in the area around 1108.  Most likely Thursday or Friday of this week

Thanks for your time and consideration,

ITS Help Desk

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4/9/14 11:51 AM – Update JC

Dear Students,

The Yeshiva University Information Technology Services (YU-ITS) will be doing a major upgrade to the wireless capabilities of Yeshiva University on the night of 4/13-14. This will affect the YUWireless and YUGuest networks. This does not affect wireless connectivity via Fios, wired connections, or any other outside Internet service.

The upgrade will take about 15 minutes between the hours of 3 AM and 4 AM on April 14.

To accommodate students who may be studying, ITS has made the following arrangements:

  1. The Educational Center wireless (EdCenter) will not be affected.
  2. If you require continuous wireless connectivity between 3 AM and 4 AM, that will only be available in the Educational Center.
  3. Please go to the Educational Center, change your SSID to “EdCenter”, and login using the password “edcenter1234”.
  4. The special password will be effective Sunday 4/13 from approximately 10 AM to Monday 4/14 at approximately 8 AM.

Thank you for your patience and understanding.

Sincerely,

Terence P. Ma, PhD

Assistant Dean for Educational Information Resources

Albert Einstein College of Medicine of Yeshiva University

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Dear YU Community,

ITS will be performing a software upgrade to the YU-Wireless/Guest infrastructure on all campuses.  This upgrade will take place on Monday April 14th @ 3am (Sunday night).  There will be a disruption of YU-wireless/guest/setup during the upgrade process.   The disruptions will last 15mins in any given area with each campus taking roughly one hour to upgrade.  ITS will be upgrading the system on the following schedule:

 

Einstein Campus -  April 14th 3am – 4am.

Wilf Campus – April 14th 4am – 5am

Beren Campus – April 14th 5am – 6am

Cardozo Campus- April 14th 6am – 7am.

 

Each campus service disruption time will only affect that campus.  The service interruptions will be limited in duration and will roll through the environment.

If there are any issues after the upgrade connecting to YU-Wireless/Guest after 8am on Aprill 14th 2014, please contact the HelpDesk at helpdesk@yu.edu or dialing #6123 from your office phone.

 

Sincerely,

ITS Helpdesk

Exchange Maintenance – 4/03/14 – 8:00pm to 10:00pm – Resolved

April 2nd, 2014 by riri

4/4/14 – 7:55am – Update DR

The maintenance has been completed.

Thank you,

ITS Help Desk

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In order to build a more stable and robust Email (Outlook/Exchange) System, we need to perform a number of maintenance activities on the underlying Hardware and Software Environment over the coming weeks. One of the maintenance activities will be completed this coming Thursday, April 3rd between 8:00pm and 10:00pm.  We are not anticipating an outage of longer than 15 – 30 minutes, but you may find that you receive a pop-up message asking you to log out and then back in to send and receive your mail.  During this time access to email via OWA may be intermittent.

After this maintenance is completed, individuals who have an Einstein email address with the domain @einstein.yu.edu and use an active sync device such as (Iphone, Ipad, Android device,…) should check the device configuration and verify that the Exchange Server entry is set to owa.einstein.yu.edu.  If you are unsure of how to check this, please contact the Helpdesk.

To minimize disruptions to you we recommend logging out of Outlook/Exchange and/or OWA at the end of the business day tomorrow Thursday April 3rd and shutting down your PC if you do not access it remotely.  In actuality, powering off your desktop is also a good energy conservation measure.

Your support is greatly appreciated during this time.  Should you experience any issues, please contact the Helpdesk at #6123 at YU or 212-960-5294 if calling from other locations.  You may also reach the Helpdesk at Helpdesk@yu.edu.

 Sincerely,

ITS Helpdesk

YU-WIRELESS Authentication Change from LDAP to AD – 4/18/14

March 26th, 2014 by rawlings

ITS will be phasing out LDAP authentication to YU-Wireless for allowing users to access the campus wireless network. Authentication has been migrated to a system called Active Directory(AD). AD is the authentication system (username/password) that you use to login to email. So you should already have an AD account. At this time ITS is notifying you that you need to login to YU-Wireless using your AD username and password rather than you LDAP username and password.

ITS will be decommissioning the LDAP authentication process on Friday April 18th at 12pm(noon). Please begin to use your AD (exchange mail credentials) between now and April 18th 2014.

If you don’t know your Ad login and password please contact the ITS helpdesk. If you have an issue logging into YU-wireless using your AD Credentials please contact the ITS helpdesk.

It would be helpful to making a smooth transition that does not affect your access if you can test and report any issues in advance of April 18th 2014.

Lastly this change only affects access to YU-Wireless. If you are using LDAP to authenticate to any other systems this change will not affect your access to those systems. The LDAP servers are not being changed or removed at all.

OWA Search Function Issues – 3/24/14 – Resolved

March 24th, 2014 by gordillo

3/25/14 – 8:00pm – Update DR

Issue was resolved late Monday afternoon.  

3/24/14 – 1:28pm – Update GG

ITS is aware of an underlying Exchange problem that is, limiting or causing, mail item searches to fail.  We expect resolution to be later this afternoon and will provide an updated at that point.

Thank you,

ITS Help Desk

Network outage – Cardozo 19th Floor only – 3/21 2:30 pm – 3/23 – Resolved

March 21st, 2014 by jchan2

3/24/14 – 12:41pm – Update DR

Power and network has been restored and tested successfully. 

Thanks,

ITS Helpdesk

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Due to the planned building electricity shut down in the Time Equities side at 55 5th ave this weekend, our network in the 19floor has been safely shut down and internet connectivity will be restore on Monday morning first thing.

The rest of the Cardozo will be operational during normal building hours.

Sincerely,

ITS Help Desk

 

 

Network Outage 1925 Eastchester Housing (11:47am) – 03/21/2014 – Resolved

March 21st, 2014 by gordillo

3/21/14  1:47pm – Update GG

The East Chester Housing network issue has been resolved.

3/21/14  1:02pm – Update GG

The East Chester Housing is completely off the network. Both the primary and backup connections went out at the same time and the switch is unreachable from the campus network.

Students connecting to our network instead of FIOS will see an outage.  Further updates will be posted as they become available.

ITS Help Desk

 

Exchange Maintenance – 3/23/14 – 8:00pm to 10:00pm

March 21st, 2014 by rawlings

In order to build a more stable and robust Email (Outlook/Exchange) System, we need to perform a number of maintenance activities on the underlying Hardware and Software Environment over the coming weeks.

One of the maintenance activities will be completed this coming Sunday, March 23rd between 8:00pm and 10:00pm. We are not anticipating an outage of longer than 15 – 30 minutes, but you may find that you receive a pop-up message asking you to log out and then back in to send and receive your mail. During this time access to email via OWA may be intermittent.

After this maintenance is completed, individuals who have an Einstein email address with the domain @einstein.yu.edu and use an active sync device such as (Iphone, Ipad, Android device,…) should check the device configuration and verify that the Exchange Server entry is set to owa.einstein.yu.edu. If you are unsure of how to check this, please contact the Helpdesk.

To minimize disruptions to you we recommend logging out of Outlook/Exchange and/or OWA at the end of the business day, today Friday March 21st and shutting down your PC if you do not access it remotely. In actuality, powering off your desktop is also a good energy conservation measure.

Your support is appreciated during this time. Should you experience any issues, please contact the Help Desk at #6123 at YU or 212-960-5294 if calling from other locations. You may also reach the help desk at Helpdesk@yu.edu.

Sincerely,

ITS Help Desk

Einstein Library Scheduled Maintenance – 3/22/14 from 5:30pm -11:30pm

March 19th, 2014 by rawlings

3/24/14 – 8:21am – Update DR

 There was a hardware issue during the upgrade.  ITS was on the phone with Cisco, and the end result is Cisco is sending replacement parts which should arrive Tuesday.

 The old Library equipment was placed back and is up and running.

 Library staff should please do a check of your systems and we will take care of any minor (staff) issues on Monday as planned.  

We will be in touch next week to reschedule this upgrade again.

 

Thanks all.

ITS Help Desk

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Networking has been planning with the Library staff on upgrading the switch to bring 1G access to the Library computers. The outage is scheduled for this Saturday March 22nd from 5:30pm-11:30pm and the plans are to have it back sooner than 11:30pm.

The Library servers (physically in the Library “server room” and attached to a separate switch) will also be affected.

 

Thank You

ITS Helpdesk