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Kronos / Java issue

September 10th, 2014 by jchan2

Kronos users may encounter Java issue accessing the system due to recent Internet Explorer update by Microsoft.

A warning message would indicate “Java(TM) was blocked because it is out of date and needs to be updated”.

To work around this, please do the following:

  • Open Internet Explorer
  • Click Tools >  Internet options > Security > Trusted sites > Sites
  • Add https://kronos.yu.edu
  • Click Add > Close > OK

Reload Kronos webpage and try to log in again.

If you have other questions, please contact the Help Desk at 212.960.5294 or email helpdesk@yu.edu.

Thank you,

Help Desk

Beren Campus Telephone Service Interruption – 9/13/14 – 8:30pm – Midnight

September 10th, 2014 by rawlings

Please be advised that we will be performing an upgrade on the Beren Campus telephone system on Saturday evening, September 13th between the hours of 8:30pm – Midnight. As we expect there to be a disruption of service during the course of this upgrade you may be unable to reach Security when calling 888-STERNYU (783-7698). If you need to contact Security during this time, the alternate telephone numbers are as follows:

Brookdale Residence Hall 646-935-5500
Schottenstein Residence Hall 646-935-5501
151 E 36st. Residence Hall 646-935-1953
150 E 35st. Residence Hall 212-679-4783

We apologize for any inconvenience that this may create and thank you for your understanding and cooperation as we continue to upgrade our telephone systems.

Thank you
ITS Helpdesk

Network outage Golding/Forchheimer Buildings – 8/26/14 from 7-8pm – Resolved

August 26th, 2014 by rawlings

Emergency maintenance is needed on the building switch that feeds the Golding and part of the Forchheimer buildings.

All network connections (both wired and wireless) will see an outage from 7-8pm this evening(Tuesday).

Further updates will be posted as they become available.

Thank you
ITS Helpdesk

Wilf NEC Voice Mail System Temporarily Unavailable – 8/20/14 – Resolved

August 20th, 2014 by gordillo

Please follow the below instructions to get voice mails  in the interim:

Select the VM button when VM answers, please hit the asterisk (*) key and enter your extension and the pound (#) key. You will be prompted for your pin number (password), enter the pound (#) key again.

Thank you,

ITS Help Desk

 

 

Einstein DOSA Network Outage – 8/11/14 – Resolved

August 11th, 2014 by rawlings

08/11/2014 2:00pm – UPDATE RV

The connection to DOSA has been re-established and is currently active.

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Network alerts show the connection to DOSA went out over the weekend. Networking staff is checking this morning. There is no ETA and DOSA staff is aware.

Further updates will be posted as they become available.

Thank you
ITS Helpdesk

Einstein DOSA Network Outage – 7/28/14 – Resolved

July 28th, 2014 by rawlings

07/28/2014 9:31am – Update DR

There was a power outage in the building this weekend.

The network switch needed to be power cycled and service is back.

Thank you
ITS Helpdesk

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Network alerts show the connection to DOSA (1510 Waters Pl) has been out this weekend. Networking staff will check on this first thing on Monday morning. There is no ETA available until the trouble-shooting takes place.

Further updates will be posted as they become available.

Thank you
ITS Helpdesk

Wilf OCS Printer Server is Down – 7/23/14 – Resolved

July 23rd, 2014 by gordillo

12:04pm Update – GG

The OCS Print Server is currently down on the Wilf campus. The Heights Lounge, Lab, Library and Morgenstern Lounge printing is affected.

Urgent student printing requests should be directed to Academic Computing until the issue is resolved.

Thank you,

ITS Help Desk

 

Scheduled network outage: MRRC (Gruss) building at Einstein – 7/18/14 8pm-11pm – Resolved

July 18th, 2014 by rawlings

There is a scheduled network outage of the entire MRRC building this evening to change the physical network connectivity.

Although scheduled for 8-11pm tonight, it will likely not take this long.

Notification to users is being handled by Craig Branch (Director of MRRC).

Thank you

ITS Help Desk

OBIEE Internal Server Error – 7/17/14 – Resolved

July 17th, 2014 by gordillo

9:07am update – GG

OBIEE has been restored.

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8:27am update – GG

Please be aware we are experiencing issues with OBIEE this morning. Further updates will be posted as they become available.

Thank you,

ITS Help Desk

 

Einstein DOSA Network Outage – 7/16/14 – Resolved

July 16th, 2014 by rawlings

07/16/2014 11:07am – Update DR

The connection has been restored.

Thank you,

ITS Help Desk

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Last night about 5:39pm, the radio link to the DOSA building (1510 Waters Place) went down and never came back up after the storms. The primary radios are EOL and their backup was not working properly. There is no ETA.

Further updates will be posted as they become available.

Thank you
ITS Helpdesk