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Intermittent Insidetrack Connection Issues – 10/20/14 – Resolved

October 20th, 2014 by gordillo

10/21/14 update 9:52 am – RV

All services have been restored and are functioning normally.


10/20/14 update 2:37 pm – JC

The OBIEE system is now available. We are sorry for the inconvenience.

10/20/14 update 2:30pm – GG

We continue to experience intermittent connection issues with Insidetrack and particularly with the employee system tools such Banner INB, Self-Service Banner, etc.

Further updates will be posted as soon as they become available.

10/20/14 update 1:22pm – GG

Please note we have restored service to Inside Track.  We will continue to monitor the situation to help us determine what went wrong.

10/20/14 update 12:57pm – GG

We are experiencing some technical issues and your access to Banner and some ancillary systems may be problematic.

We apologize for the inconvenience.

Thank you ITS.



Scheduled Network Outage: Specific Manhattan Campus Locations 10/14 6-9pm

October 8th, 2014 by rvargas

Please be advised, ITS requires a 3-hour maintenance window to replace a faulty network part. This outage will affect the following locations from 6-9pm on Tuesday, 10/14:

  • Cardozo campus;  Alabama dorm – all wireless 
  • Beren campus; Shottenstein dorm – Facilities, Kronos clocks, Esuds (laundry), cash registers
  • Beren campus; 35th St dorm – Security camera, Esuds (laundry)
  • Beren campus; 36th St dorm – Facilities, Esuds (laundry)
  • Beren campus; Brookdale dorm – Facilities, Residence office staff, Nurse office, Production, Cash register, Kronos, Esuds (laundry)
  • Wilf campus; 475 W 186th St – wireless
  • Wilf campus; 116 Laurel Hill Terrace – complete network outage


Thank You,
ITS Helpdesk

Kronos / Java issue

September 10th, 2014 by jchan2

Kronos users may encounter Java issue accessing the system due to recent Internet Explorer update by Microsoft.

A warning message would indicate “Java(TM) was blocked because it is out of date and needs to be updated”.

To work around this, please do the following:

  • Open Internet Explorer
  • Click Tools >  Internet options > Security > Trusted sites > Sites
  • Add https://kronos.yu.edu
  • Click Add > Close > OK

Reload Kronos webpage and try to log in again.

If you have other questions, please contact the Help Desk at 212.960.5294 or email helpdesk@yu.edu.

Thank you,

Help Desk

Beren Campus Telephone Service Interruption – 9/13/14 – 8:30pm – Midnight

September 10th, 2014 by rawlings

Please be advised that we will be performing an upgrade on the Beren Campus telephone system on Saturday evening, September 13th between the hours of 8:30pm – Midnight. As we expect there to be a disruption of service during the course of this upgrade you may be unable to reach Security when calling 888-STERNYU (783-7698). If you need to contact Security during this time, the alternate telephone numbers are as follows:

Brookdale Residence Hall 646-935-5500
Schottenstein Residence Hall 646-935-5501
151 E 36st. Residence Hall 646-935-1953
150 E 35st. Residence Hall 212-679-4783

We apologize for any inconvenience that this may create and thank you for your understanding and cooperation as we continue to upgrade our telephone systems.

Thank you
ITS Helpdesk

Network outage Golding/Forchheimer Buildings – 8/26/14 from 7-8pm – Resolved

August 26th, 2014 by rawlings

Emergency maintenance is needed on the building switch that feeds the Golding and part of the Forchheimer buildings.

All network connections (both wired and wireless) will see an outage from 7-8pm this evening(Tuesday).

Further updates will be posted as they become available.

Thank you
ITS Helpdesk

Wilf NEC Voice Mail System Temporarily Unavailable – 8/20/14 – Resolved

August 20th, 2014 by gordillo

Please follow the below instructions to get voice mails  in the interim:

Select the VM button when VM answers, please hit the asterisk (*) key and enter your extension and the pound (#) key. You will be prompted for your pin number (password), enter the pound (#) key again.

Thank you,

ITS Help Desk



Einstein DOSA Network Outage – 8/11/14 – Resolved

August 11th, 2014 by rawlings

08/11/2014 2:00pm – UPDATE RV

The connection to DOSA has been re-established and is currently active.


Network alerts show the connection to DOSA went out over the weekend. Networking staff is checking this morning. There is no ETA and DOSA staff is aware.

Further updates will be posted as they become available.

Thank you
ITS Helpdesk

Einstein DOSA Network Outage – 7/28/14 – Resolved

July 28th, 2014 by rawlings

07/28/2014 9:31am – Update DR

There was a power outage in the building this weekend.

The network switch needed to be power cycled and service is back.

Thank you
ITS Helpdesk


Network alerts show the connection to DOSA (1510 Waters Pl) has been out this weekend. Networking staff will check on this first thing on Monday morning. There is no ETA available until the trouble-shooting takes place.

Further updates will be posted as they become available.

Thank you
ITS Helpdesk

Wilf OCS Printer Server is Down – 7/23/14 – Resolved

July 23rd, 2014 by gordillo

12:04pm Update – GG

The OCS Print Server is currently down on the Wilf campus. The Heights Lounge, Lab, Library and Morgenstern Lounge printing is affected.

Urgent student printing requests should be directed to Academic Computing until the issue is resolved.

Thank you,

ITS Help Desk


Scheduled network outage: MRRC (Gruss) building at Einstein – 7/18/14 8pm-11pm – Resolved

July 18th, 2014 by rawlings

There is a scheduled network outage of the entire MRRC building this evening to change the physical network connectivity.

Although scheduled for 8-11pm tonight, it will likely not take this long.

Notification to users is being handled by Craig Branch (Director of MRRC).

Thank you

ITS Help Desk