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Angel Website Down – 12/3/14 – Resolved

December 3rd, 2014 by rawlings

12/3/14 8:55am update DR

The Angel website is back up and running.

 

12/3/14 8:33am update DR

The Angel website is currently unavailable. Our server team has been notified and currently investigating.

Further updates will be posted as they become available.

Thank you,

ITS Help Desk

Banner System Outage – 11/25/14 6PM – 11/26/14 8 AM – Resolved

November 24th, 2014 by jchan2

11/26/14 10:10am update JC

The Van Etten Data Center upgrade was successful.   All production Banner Services are up and available.

If you have any questions or concerns, please email the helpdesk at helpdesk@yu.edu or call them at 212.960 5294. (within YU: #6123 (pound, six, one, two, three).

Thanks again for your cooperation.

ITS Help Desk

 

11/24/14 3:33pm update JC

We are in the process of doing a partial upgrade of our Van Etten Data Center environment.  This upgrade requires that we shut down all Banner System-Related Services.  ALL Banner related services include anything accessed via InsideTrack, Banner Self Service, MYYU,  Banner INB, EFC/LD, Terminal Services and ALL Banner related – reporting tools.

Please be advised that the outage is scheduled to start promptly at 6pm on November 25 until 8am Wednesday, November 26th.

Please note: Maccabuy Shoppers or Exchange/email  will not be affected.

Thank you as always for your cooperation in this matter.

ITS Help Desk

Scheduled Exchange Maintenance 11/15/14 – 11/17/14 – Resolved

November 13th, 2014 by rvargas

11:05AM – Update DR

 

To all Exchange users:

 

The Exchange maintenance window has been updated.  It will begin at 6 pm on Saturday evening (11/15) and end at 6 am on Monday Morning (11/17).

 

With our built in redundancy, there will not be any exchange outage or downtime.   You may not notice any interruption at all, but a few things may occur.  They are:

 

  • There may be some minor delays in delivery but all mail will be delivered. 
  • You may be prompted to enter your credentials again and you may have to restart Outlook.  If you are using Outlook Web Access (OWA)  you may have to restart your browser session. 

 

Smartphones or Mobile devices such as the IPAD, IPhone, Android should not require any intervention.  To minimize the impact of any of these issues when you are back in the office Monday, please exit from Outlook when you leave Friday and open Outlook again when you come back in on Monday.

 

Best regards,

ITS Help Desk

**************************************************************************

 

We will be performing maintenance on the Exchange servers beginning at 6 pm Friday evening (11/14) until 6 pm on Sunday afternoon (11/16).

With our built in redundancy, there will not be any exchange outage or downtime.   You may not notice any interruption at all, but a few things may occur:

  • There may be some minor delays in delivery but, all mail will be delivered. 
  • You may be prompted to enter your credentials again and you may have to restart Outlook.  If you are using Outlook Web Access (OWA)  you may have to restart your browser session. 

Smartphones or Mobile devices such as the iPad, iPhone, and Android, should not require any intervention. 

To minimize the impact of any of these issues when you are back in the office Monday, please exit from Outlook when you leave Friday and open Outlook again when you come back in on Monday.

11/13 6:21pm – RV

Hackers Targeting University Payroll Systems – 11/13/14

November 13th, 2014 by rawlings

11:57AM – Update DR

Hackers are targeting university emails to gain access to employees’ direct deposit information and reroute their checks, according to a public advisory issued on Wednesday by the Research and Education Networking Information Sharing and Analysis Center (REN-ISAC). The attack starts with a phishing email, a common malicious attack where recipients are duped into clicking on a link inside an email disguised as an official message from their institution. They are then asked to input their university login information, which the hackers can use to take over their accounts and send more phishing emails — or, in this case, steal money from the university.

“Attempting to harvest credentials through phishing is a common practice, but certain aspects of this campaign indicate that attackers are specifically targeting university and college personnel and conducting some level of reconnaissance prior to their attack,” the advisory reads. In the past 15 months, Boston University, Texas A&M University, the University of Iowa, the University of Michigan and the University of Western Michigan have been targeted.

Thank you,

ITS Help Desk

Banner System Outage 11/12/14 – 11/13/14 – Resolved

November 11th, 2014 by gordillo

7:45am – Update DR

Hello all,

Wanted to let you know that are critical oracle patch update was successful!  All Banner related system services have been restored!

Please call the help desk should you encounter any issues.

Thank you again for your cooperation!

ITS Help Desk

 

2:39pm – update GG

We all know that there is never a good time for system outages.  Therefore, we would like you to be advised that there will be an outage of all Banner Related Services, scheduled to start at 6pm on Wednesday, November 12th until 8am Thursday, November 13th.  ALL Banner related services including anything accessed via Inside Track, Banner Self Service, Banner INB, EFC/LRD, Workflow, Terminal Services and all Banner related reporting will not be available.    

  • Maccabuy Access via Shopper direct will not be affected.
  • Employees: if you need access to your most recent Paycheck information –  You can go on-line on Wednesday prior to the outage.

Thank you ITS.

Issues with SMTP mail to using Legacy Servers – 11/11/14

November 11th, 2014 by rawlings

Due to a network issue, there is a back log of emails on two of our servers. We have no ETA on the repair as of this time.  Mail is queued on the server and once these two come back online it will be delivered.

Further updates will be posted as they become available.

Thank you,

ITS Help Desk

Banner TEST Environment Patch Update Tonight 11/06/2014 – Resolved

November 6th, 2014 by rvargas

11/7/17 10:40am update GG

The installation of the Critical Oracle Patches in our Banner testing environment was successful.  

Thank you,

ITS

11/7/14 3:40pm update RV

Please be advised that all Banner Database TEST environments will be going down this evening, approximately after 8pm.  We will keep you posted as to our progress.

Thanks again for your cooperation in this matter.

ITS

Mainframe/OCWeb is Down – 11/4/14 – Resolved

November 4th, 2014 by gordillo

11/5/14 1:19pm Update GG

OCWeb is now operational.

11/4/14 1:19pm Update GG

Please note the Mainframe and OCWeb systems are currently down. Further updates will be posted as they become available.

Thank you,

ITS Help Desk

 

 

 

Cisco Gear Verizon Update Tonight – 10/31/14 – Resolved

October 31st, 2014 by gordillo

1:13pm update – GG

Verizon is updating Cisco gear (at their end) starting tonight at midnight (11/1 @12am).  They will be doing one campus IOS node at a time but we were told this will NOT affect data traffic between campuses.

Networking will be monitoring the work (via our alerts) and will report back to ITS if we discover any issues.

ITS

 

 

Intermittent Insidetrack Connection Issues – 10/20/14 – Resolved

October 20th, 2014 by gordillo

10/21/14 update 9:52 am – RV

All services have been restored and are functioning normally.

***********************************************************

10/20/14 update 2:37 pm – JC

The OBIEE system is now available. We are sorry for the inconvenience.

10/20/14 update 2:30pm – GG

We continue to experience intermittent connection issues with Insidetrack and particularly with the employee system tools such Banner INB, Self-Service Banner, etc.

Further updates will be posted as soon as they become available.

10/20/14 update 1:22pm – GG

Please note we have restored service to Inside Track.  We will continue to monitor the situation to help us determine what went wrong.

10/20/14 update 12:57pm – GG

We are experiencing some technical issues and your access to Banner and some ancillary systems may be problematic.

We apologize for the inconvenience.

Thank you ITS.