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Legacy Mainframe Outage – 1/21/2015 – 1/23/2015 – Resolved

January 20th, 2015 by jchan2

01/23/2015 1:58pm update RV

The Legacy Mainframe is now up and running. Jacada and OC Web are also now available.

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01/20/2015 2:22pm update JC

The Legacy Mainframe will be down for extensive maintenance and will not be available from Jacada or OC Web on the following days

1/21/2015 thru 1/23/2015

 

Further updates will be posted as they become available.

Thank you,

ITS Help Desk

Furst Hall Outage – 1/20/15 – Resolved

January 20th, 2015 by rawlings

1/20/15 9:01am update DR

The connection has been restored.

Thank you,
ITS Help Desk

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1/20/15 8:46am update DR

Please be advised that we are currently experiencing an outage on one of the switches in Furst Hall. This outage could affect some users on the 3rd, 4th and 5th floors.

Networking is currently investigating. Further updates will be posted as they become available.

Thank you,
ITS Help Desk

Einstein DOSA Network Outage – 1/15/15 – Resolved

January 15th, 2015 by rawlings

1/15/15 5:28pm update RV

The issue has been resolved. The replacement switch has been installed and configured successfully.

Thank You,

ITS Help Desk

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1/15/15 1:58pm update DR

A confirmed electrical outage this morning caused the problem. One switch is dead and all efforts to restore it was futile. A replacement switch is being installed and configured.

ETA – approximately 2pm service should be restored.

 

Thank you,

ITS Help Desk

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1/15/15 9:44am update DR

Many devices went down and/or rebooted at the DOSA site (1510 Waters Place) this morning.

Connectivity to the server switch still appears down. Networking is currently investigating, and there is no ETA.

Further updates will be posted as they become available.

Thank you,

ITS Help Desk

Banner Scheduled Maintenance – 1/10/15 through 1/11/15 – Resolved

January 8th, 2015 by gordillo

1/12/15 8:23am update – DR

The maintenance has been completed.

 

2:23pm update - GG

We will be completing needed maintenance activities to the networking environment on Saturday, January 10.  The maintenance will commence at 6pm and last until Sunday, January 11 at 6am. The following services will be affected:

Banner

ALL Banner-related services including anything accessed via Luminis; Banner Self Service, Banner INB, EFC/LD, Terminal Services and ALL Banner-related reporting tools.

Please note: Maccabuy Shoppers will not be affected.

Einstein campus network

If you are on -campus, and have a hard-wired network connection you may have computer settings that will prevent you from accessing other systems on the network.  You can avoid this if you include a DNS Server of “129.98.201.26” in your configuration.

Wireless (YUWireless) is not affected except that connection to Banner-related services will not work, as described above.

Einstein Exchange

During the maintenance period, there may be some minor delays in delivery but all mail will be delivered.   You may be prompted to enter your credentials again and you may have to restart Outlook.  If you are using Outlook Web Access (OWA) you may have to restart your browser session.  Smartphones or Mobile devices such as the IPAD, IPhone, Android should not require any intervention. 

To minimize the impact of any of these issues when you are back in the office Monday, please exit from Outlook and all other applications when you leave on Friday and shut-down your PC.  Which really isn’t a bad practice to be following all the time.

Thank you as always for your cooperation in this matter.

 

 

Angel Website Down – 12/3/14 – Resolved

December 3rd, 2014 by rawlings

12/3/14 8:55am update DR

The Angel website is back up and running.

 

12/3/14 8:33am update DR

The Angel website is currently unavailable. Our server team has been notified and currently investigating.

Further updates will be posted as they become available.

Thank you,

ITS Help Desk

Banner System Outage – 11/25/14 6PM – 11/26/14 8 AM – Resolved

November 24th, 2014 by jchan2

11/26/14 10:10am update JC

The Van Etten Data Center upgrade was successful.   All production Banner Services are up and available.

If you have any questions or concerns, please email the helpdesk at helpdesk@yu.edu or call them at 212.960 5294. (within YU: #6123 (pound, six, one, two, three).

Thanks again for your cooperation.

ITS Help Desk

 

11/24/14 3:33pm update JC

We are in the process of doing a partial upgrade of our Van Etten Data Center environment.  This upgrade requires that we shut down all Banner System-Related Services.  ALL Banner related services include anything accessed via InsideTrack, Banner Self Service, MYYU,  Banner INB, EFC/LD, Terminal Services and ALL Banner related – reporting tools.

Please be advised that the outage is scheduled to start promptly at 6pm on November 25 until 8am Wednesday, November 26th.

Please note: Maccabuy Shoppers or Exchange/email  will not be affected.

Thank you as always for your cooperation in this matter.

ITS Help Desk

Scheduled Exchange Maintenance 11/15/14 – 11/17/14 – Resolved

November 13th, 2014 by rvargas

11:05AM – Update DR

 

To all Exchange users:

 

The Exchange maintenance window has been updated.  It will begin at 6 pm on Saturday evening (11/15) and end at 6 am on Monday Morning (11/17).

 

With our built in redundancy, there will not be any exchange outage or downtime.   You may not notice any interruption at all, but a few things may occur.  They are:

 

  • There may be some minor delays in delivery but all mail will be delivered. 
  • You may be prompted to enter your credentials again and you may have to restart Outlook.  If you are using Outlook Web Access (OWA)  you may have to restart your browser session. 

 

Smartphones or Mobile devices such as the IPAD, IPhone, Android should not require any intervention.  To minimize the impact of any of these issues when you are back in the office Monday, please exit from Outlook when you leave Friday and open Outlook again when you come back in on Monday.

 

Best regards,

ITS Help Desk

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We will be performing maintenance on the Exchange servers beginning at 6 pm Friday evening (11/14) until 6 pm on Sunday afternoon (11/16).

With our built in redundancy, there will not be any exchange outage or downtime.   You may not notice any interruption at all, but a few things may occur:

  • There may be some minor delays in delivery but, all mail will be delivered. 
  • You may be prompted to enter your credentials again and you may have to restart Outlook.  If you are using Outlook Web Access (OWA)  you may have to restart your browser session. 

Smartphones or Mobile devices such as the iPad, iPhone, and Android, should not require any intervention. 

To minimize the impact of any of these issues when you are back in the office Monday, please exit from Outlook when you leave Friday and open Outlook again when you come back in on Monday.

11/13 6:21pm – RV

Hackers Targeting University Payroll Systems – 11/13/14

November 13th, 2014 by rawlings

11:57AM – Update DR

Hackers are targeting university emails to gain access to employees’ direct deposit information and reroute their checks, according to a public advisory issued on Wednesday by the Research and Education Networking Information Sharing and Analysis Center (REN-ISAC). The attack starts with a phishing email, a common malicious attack where recipients are duped into clicking on a link inside an email disguised as an official message from their institution. They are then asked to input their university login information, which the hackers can use to take over their accounts and send more phishing emails — or, in this case, steal money from the university.

“Attempting to harvest credentials through phishing is a common practice, but certain aspects of this campaign indicate that attackers are specifically targeting university and college personnel and conducting some level of reconnaissance prior to their attack,” the advisory reads. In the past 15 months, Boston University, Texas A&M University, the University of Iowa, the University of Michigan and the University of Western Michigan have been targeted.

Thank you,

ITS Help Desk

Banner System Outage 11/12/14 – 11/13/14 – Resolved

November 11th, 2014 by gordillo

7:45am – Update DR

Hello all,

Wanted to let you know that are critical oracle patch update was successful!  All Banner related system services have been restored!

Please call the help desk should you encounter any issues.

Thank you again for your cooperation!

ITS Help Desk

 

2:39pm – update GG

We all know that there is never a good time for system outages.  Therefore, we would like you to be advised that there will be an outage of all Banner Related Services, scheduled to start at 6pm on Wednesday, November 12th until 8am Thursday, November 13th.  ALL Banner related services including anything accessed via Inside Track, Banner Self Service, Banner INB, EFC/LRD, Workflow, Terminal Services and all Banner related reporting will not be available.    

  • Maccabuy Access via Shopper direct will not be affected.
  • Employees: if you need access to your most recent Paycheck information –  You can go on-line on Wednesday prior to the outage.

Thank you ITS.

Issues with SMTP mail to using Legacy Servers – 11/11/14

November 11th, 2014 by rawlings

Due to a network issue, there is a back log of emails on two of our servers. We have no ETA on the repair as of this time.  Mail is queued on the server and once these two come back online it will be delivered.

Further updates will be posted as they become available.

Thank you,

ITS Help Desk