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Network outage Golding/Forchheimer Buildings – 8/26/14 from 7-8pm

August 26th, 2014 by rawlings

Emergency maintenance is needed on the building switch that feeds the Golding and part of the Forchheimer buildings.

All network connections (both wired and wireless) will see an outage from 7-8pm this evening(Tuesday).

Further updates will be posted as they become available.

Thank you
ITS Helpdesk

Wilf NEC Voice Mail System Temporarily Unavailable – 8/20/14 – Resolved

August 20th, 2014 by gordillo

Please follow the below instructions to get voice mails  in the interim:

Select the VM button when VM answers, please hit the asterisk (*) key and enter your extension and the pound (#) key. You will be prompted for your pin number (password), enter the pound (#) key again.

Thank you,

ITS Help Desk



Einstein DOSA Network Outage – 8/11/14 – Resolved

August 11th, 2014 by rawlings

08/11/2014 2:00pm – UPDATE RV

The connection to DOSA has been re-established and is currently active.


Network alerts show the connection to DOSA went out over the weekend. Networking staff is checking this morning. There is no ETA and DOSA staff is aware.

Further updates will be posted as they become available.

Thank you
ITS Helpdesk

Einstein DOSA Network Outage – 7/28/14 – Resolved

July 28th, 2014 by rawlings

07/28/2014 9:31am – Update DR

There was a power outage in the building this weekend.

The network switch needed to be power cycled and service is back.

Thank you
ITS Helpdesk


Network alerts show the connection to DOSA (1510 Waters Pl) has been out this weekend. Networking staff will check on this first thing on Monday morning. There is no ETA available until the trouble-shooting takes place.

Further updates will be posted as they become available.

Thank you
ITS Helpdesk

Wilf OCS Printer Server is Down – 7/23/14 – Resolved

July 23rd, 2014 by gordillo

12:04pm Update – GG

The OCS Print Server is currently down on the Wilf campus. The Heights Lounge, Lab, Library and Morgenstern Lounge printing is affected.

Urgent student printing requests should be directed to Academic Computing until the issue is resolved.

Thank you,

ITS Help Desk


Scheduled network outage: MRRC (Gruss) building at Einstein – 7/18/14 8pm-11pm – Resolved

July 18th, 2014 by rawlings

There is a scheduled network outage of the entire MRRC building this evening to change the physical network connectivity.

Although scheduled for 8-11pm tonight, it will likely not take this long.

Notification to users is being handled by Craig Branch (Director of MRRC).

Thank you

ITS Help Desk

OBIEE Internal Server Error – 7/17/14 – Resolved

July 17th, 2014 by gordillo

9:07am update – GG

OBIEE has been restored.


8:27am update – GG

Please be aware we are experiencing issues with OBIEE this morning. Further updates will be posted as they become available.

Thank you,

ITS Help Desk


Einstein DOSA Network Outage – 7/16/14 – Resolved

July 16th, 2014 by rawlings

07/16/2014 11:07am – Update DR

The connection has been restored.

Thank you,

ITS Help Desk


Last night about 5:39pm, the radio link to the DOSA building (1510 Waters Place) went down and never came back up after the storms. The primary radios are EOL and their backup was not working properly. There is no ETA.

Further updates will be posted as they become available.

Thank you
ITS Helpdesk

Exchange Maintenance – Monday 7/7/14 – 8pm-10pm – Resolved

July 3rd, 2014 by rawlings

To All:

In order to build a more stable and robust Email (Outlook/Exchange) System, we need to perform a number of maintenance activities on the underlying Hardware and Software Environment over the coming weeks.

One of the maintenance activities will be completed this coming Monday, July 7th between 8:00pm and 10:00pm. We are not anticipating an outage of longer than 15 – 30 minutes, but you may find that you receive a pop-up message asking you to log out and then back in to send and receive your mail. During this time access to email via OWA may be intermittent.

To minimize disruptions to you we recommend logging out of Outlook/Exchange and/or OWA at the end of the business on Monday, July 7th and shutting down your PC if you do not access it remotely. In actuality, powering off your desktop is also a good energy conservation measure.

Your support is appreciated during this time. Should you experience any issues, please contact the Help Desk at #6123 at YU or 212-960-5294 if calling from other locations. You may also reach the help desk at Helpdesk@yu.edu.


ITS Help Desk

Emergency Maintenance for InsideTrack/Luminis Portal Servers – Tuesday, 7/1 6pm-10pm -RESOLVED

June 30th, 2014 by riri

06/30/2014 5:40pm – Update RR

Hello All,

This is to inform you that ITS will be performing an emergency maintenance window for Inside Track/Luminis Portal Servers starting tomorrow evening – Tuesday, July 1 from 6pm till 10 pm.  That means that you will not have access via Luminis to Maccabuy, Employee Service, EFC/Labor Distributions and Banner INB.

Banner Production/Test Databases, SSB  and INB access via Banner.yu.edu will not be affected by this outage. 

Thank you as  always for your patience and cooperation in this matter.

- ITS Helpdesk