Archive for the ‘Uncategorized’ Category

Intermittent Insidetrack Connection Issues – 10/20/14 – Resolved

Monday, October 20th, 2014

10/21/14 update 9:52 am – RV All services have been restored and are functioning normally. *********************************************************** 10/20/14 update 2:37 pm – JC The OBIEE system is now available. We are sorry for the inconvenience. 10/20/14 update 2:30pm – GG We continue to experience intermittent connection issues with Insidetrack and particularly with the employee system tools […]

Scheduled Network Outage: Specific Manhattan Campus Locations 10/14 6-9pm

Wednesday, October 8th, 2014

Please be advised, ITS requires a 3-hour maintenance window to replace a faulty network part. This outage will affect the following locations from 6-9pm on Tuesday, 10/14: Cardozo campus;  Alabama dorm – all wireless  Beren campus; Shottenstein dorm – Facilities, Kronos clocks, Esuds (laundry), cash registers Beren campus; 35th St dorm – Security camera, Esuds (laundry) Beren […]

Kronos / Java issue

Wednesday, September 10th, 2014

Kronos users may encounter Java issue accessing the system due to recent Internet Explorer update by Microsoft. A warning message would indicate “Java(TM) was blocked because it is out of date and needs to be updated”. To work around this, please do the following: Open Internet Explorer Click Tools >  Internet options > Security > […]

Beren Campus Telephone Service Interruption – 9/13/14 – 8:30pm – Midnight

Wednesday, September 10th, 2014

Please be advised that we will be performing an upgrade on the Beren Campus telephone system on Saturday evening, September 13th between the hours of 8:30pm – Midnight. As we expect there to be a disruption of service during the course of this upgrade you may be unable to reach Security when calling 888-STERNYU (783-7698). […]

Network outage Golding/Forchheimer Buildings – 8/26/14 from 7-8pm – Resolved

Tuesday, August 26th, 2014

Emergency maintenance is needed on the building switch that feeds the Golding and part of the Forchheimer buildings. All network connections (both wired and wireless) will see an outage from 7-8pm this evening(Tuesday). Further updates will be posted as they become available. Thank you ITS Helpdesk

Wilf NEC Voice Mail System Temporarily Unavailable – 8/20/14 – Resolved

Wednesday, August 20th, 2014

Please follow the below instructions to get voice mails  in the interim: Select the VM button when VM answers, please hit the asterisk (*) key and enter your extension and the pound (#) key. You will be prompted for your pin number (password), enter the pound (#) key again. Thank you, ITS Help Desk    

Einstein DOSA Network Outage – 8/11/14 – Resolved

Monday, August 11th, 2014

08/11/2014 2:00pm – UPDATE RV The connection to DOSA has been re-established and is currently active. ***************************************************************************************** Network alerts show the connection to DOSA went out over the weekend. Networking staff is checking this morning. There is no ETA and DOSA staff is aware. Further updates will be posted as they become available. Thank you […]

Einstein DOSA Network Outage – 7/28/14 – Resolved

Monday, July 28th, 2014

07/28/2014 9:31am – Update DR There was a power outage in the building this weekend. The network switch needed to be power cycled and service is back. Thank you ITS Helpdesk *********************************************************************************** Network alerts show the connection to DOSA (1510 Waters Pl) has been out this weekend. Networking staff will check on this first thing […]

Wilf OCS Printer Server is Down – 7/23/14 – Resolved

Wednesday, July 23rd, 2014

12:04pm Update – GG The OCS Print Server is currently down on the Wilf campus. The Heights Lounge, Lab, Library and Morgenstern Lounge printing is affected. Urgent student printing requests should be directed to Academic Computing until the issue is resolved. Thank you, ITS Help Desk  

Scheduled network outage: MRRC (Gruss) building at Einstein – 7/18/14 8pm-11pm – Resolved

Friday, July 18th, 2014

There is a scheduled network outage of the entire MRRC building this evening to change the physical network connectivity. Although scheduled for 8-11pm tonight, it will likely not take this long. Notification to users is being handled by Craig Branch (Director of MRRC). Thank you ITS Help Desk