ITS News and Updates

Angel System Maintenance 5/30/2013 and 6/6/2013

gordillo — Tue, 14 May 2013 16:23:33 +0000

ANGEL for Cardozo at https://cardozo.elearning.yu.edu will be down momentarily for maintenance on Thursday, May, 30^th from 10 am – 11am.

ANGEL for YU at https://yu.elearning.yu.edu will be down momentarily for maintenance on Thursday, June 6^th from 10am – 11am.”

Please contact angelsupport@yu.edu for any questions or support.

Thank you,

ITS Help Desk

University Wide DNS Issues – 5/1/13 (Resolved)

gordillo — Wed, 01 May 2013 15:10:33 +0000

5/1/2003 Update GG 11:53am

We are currently facing issues with the University-wide DNS (Domain Name System) the provides name resolution for all network based services. Because of this, Internet access for all University-network users is intermittent or slow.

Our engineers are working to resolve this at the earliest.

We thank you for your patience as we work towards quick resolution.

1925 Eastchester Housing Network Maintainence – 5/4/2013 9 AM – 7 PM (Resolved)

jchan2 — Mon, 29 Apr 2013 17:06:48 +0000

The network fiber cabling to the 1925 Eastchester Housing building was damaged a few weeks ago. ITS restored service using viable fiber strands, but the entire cable may fail at any time.

A vendor was engaged and has a plan to replace/splice the cable on Saturday, May 4th, 9am – 7pm. This will take about 10 hours of work ,during which time the entire building will be off the network.

Lastly, in the event the cable fails between now and the scheduled day/time, the vendor will be called in and the work will be done immediately.

If you have any questions please feel free to contact the Housing Department.

We apologize for the inconvenience and thank you in advance for your cooperation.

Housing Department
Albert Einstein College of Medicine
1935 Eastchester Road Suite #1A
Bronx, NY 10461
phone: 718-430-3552
fax: 718-430-8923

University Wide DNS Issues – 4/16/13 (Resolved)

gordillo — Tue, 16 Apr 2013 21:05:35 +0000

4/16/2013 Update – GG

We are presently experiencing DNS issues that are preventing users from accessing Outlook and browsing the internet.

Further updates will be posted as they become available.

Wilf Campus File Server Failure 4/11/13 – (Resolved)

gordillo — Thu, 11 Apr 2013 21:33:27 +0000

4/11/13 5:32pm – GG

Students and Faculty,

We experienced a Hardware failure today on our Wilf Campus File server which caused the server to go offline. This affected access to Student and Faculty Z: Drives. This occurred at 11:50 AM and 1:45 pm with downtime duration of 30 minutes per occurrence. ITS staff has replaced the broken hardware and the server was back in service at 2:15 PM.

We apologize for any inconvenience this outage caused. Please contact Academic Computing at 212-960-5438 or labhelp@yu.edu with any further questions or concerns.

Eastchester Housing Network Issues – 4-10-2013 (Resolved)

gordillo — Wed, 10 Apr 2013 22:14:15 +0000

4/11/13 Update Thurs @ 9am: Larry Simmons

The building is back on the network as of 9:19am this morning. However, we are still testing/confirming continuity so there should NOT be an all clear just yet.

Additional updates will be posted as the become available.

4/10/13 Update @ 5:30pm – Larry Simmons

Both fiber connections (primary and redundant) are still down, so the entire building is off the network.

To eliminate the supervisory module on the 1925 switch (assuming both interfaces failed), even though the logs shows no hardware issues, we rebooted the 1925 switch and still no connectivity. Techs are testing our additional fiber strands to the building.

4/10/13 Update @ 4:28pm – Larry Simmons

The 1925 Eastchester Housing building lost network connectivity about an hour ago. Although we have two fiber connections (for redundancy), both are out.

No ETA at the moment as we are quickly working on the issue.

Internet Service Issue at Alabama Housing – 3/19/13 (Resolved)

riri — Wed, 20 Mar 2013 00:27:24 +0000

We may be experiencing Internet issues at the Alabama Housing building on the Cardozo campus. ITS is aware of the issue and is currently investigating. Further updates will be provided once available.

Thank you,

ITS Helpdesk

ETA

3/20/2013 11:07AM: The DNS issue that affected the dorms at Cardozo, Einstein and Wilf campuses was resolved as of 4am this morning.

Banner System Maintenance – 3/24/13 (Resolved)

riri — Tue, 19 Mar 2013 02:55:19 +0000

ITS will be performing maintenance activities on Sunday March 24^th that will require all BANNER systems to be brought offline and made unavailable starting at 7am. The maintenance is expected to last for approximately 7 hours. An additional notification will be sent once the maintenance activities complete and the BANNER systems/applications have been validated.

If you have any questions regarding this notification and associated maintenance, please contact the ITS Helpdesk via (212)-960-5294, #6123 from any campus phone, or helpdesk@yu.edu. Please specify the subject as BANNER Maintenance – March 24^th, and we will contact you as soon as possible.

Thank you,

ITS Helpdesk

—

Updated 3/24/13 @1:11pm:

ITS has completed their scheduled maintenance activities, and have restored Banner to operational status.

Should you have any problems in connecting or working in Banner, please contact the ITS Helpdesk via (212)-960-5294, #6123 from any campus phone, or helpdesk@yu.edu.

Thank you for your patience as we performed the needed maintenance.

Thank you,

ITS Helpdesk

Network Outage – (Resolved)

kman — Tue, 12 Mar 2013 18:35:49 +0000

Network Outage reported affecting Beren and Wilf campus. Networking has been contacted and ticket 87392 submitted.

ETA

3/12/13 3:15 pm: Network issue has been resolved. – KM

The internet outage is over. There has been a power issue in the Bronx that has caused an issue with our internet connection. ITS has failed over to the Manhattan internet connection. We are working with our services providers to diagnose and correct the issues in the Bronx. However internet connectivity has been restored for the last 15 – 30 mins.

Reminder: Internet Outage TONIGHT

jaysavage — Tue, 05 Mar 2013 18:45:37 +0000

This is a reminder that upgrades to YU’s internet connectivity will take place TONIGHT.

Between 6:00pm and 9:00pm on Tuesday, connections from all campuses to the internet will be intermittently severed. Individual outages should not last more than 15 minutes, but there may be several outages during the three-hour window when the work is being performed.

During outages, there will be no internet communication between YU campuses and the rest of the world. Users on campus will not be able to access any electronic resources off campus, including student GMail. Likewise, all university resources will be inaccessible from off campus, including university, college, and library websites, InsideTrack, Angel, and Faculty/Staff email. Phone and voice mail services will not be affected.

University resources, including InsideTrack, Banner, and Faculty/Staff email services, should remain available for users on campus, but applications (including Maccabuy) that contact external sites will not function properly. Faculty and Staff emails to students and non-YU recipients will be queued for later delivery.

We apologize for any inconvenience as we perform these necessary enhancements to our network infrastructure.